POST AND PACKAGING COSTS :-

P & P is charged at the following rates - sales upto £74.99 are charged at £3.95

sales from £75 - £149.99 are charged at £2.95

sales over £150 are FREE P & P

P&P is added to your shopping on the paypal checkout page.

DELIVERY :-

We aim to despatch all NON STATIONERY orders within 2-3 working days. This time may increase at peak periods and we ask you to allow 14 days for your goods to arrive before contacting us. Items are currently despatched using Royal Mail standard parcel post.

For stationery terms, please see the  stationery section of this page.

PAYMENT:-

Payment is made through PayPal who accept most major credit and debit cards, including Visa Electron.

We do not currently accept ANY other form of payment ie. personal cheque or postal order. We believe this policy enables us to provide a fast, efficient service, which keeps our despatch times as tight as possible.

RETURNS:-

We DO NOT accept returns of hand made stationery or gifts unless they arrive damaged. With stationery orders you will be asked to approve a proof before any items are despatched.  In the unlikely event of damaged items, you must notify us within 48 hours and return item/s to us, at cost to yourself, within 5 days.

SPECIAL OCCASION STATIONERY:-

THIS INFORMATION IS VERY IMPORTANT AND MUST BE READ CAREFULLY BEFORE CHECKOUT! A   COPY OF THESE TERMS WILL BE SENT OUT WITH YOUR SAMPLES AND IS ALSO AVAILABLE UPON REQUEST.

Whilst we take very great pride in the quality and high standard of our finished work, you must remember that these items are handmade and very slight variations may occur.

Order of Service items are exactly that an order of the service. Inclusion of hymns and prayers etc is not possible due to copyright laws.

The inner wording of your stationery is included in the price of your stationery. Inserts are printed on plain white paper (unless different in the shown design,) if you require printing on vellum or a higher standard of paper, you will be charged a premium where appropriate. Please email us for details.

Wording must be sent to us within 10 days of purchase. When we have received this we will send you a sample of each different stationery item you ordered, FREE OF CHARGE for you to check thoroughly. Please notify us of any changes or errors within 48 hours of receipt. When you are happy with the samples you must email us stating all is OK to proceed, as problems cannot be rectified after this point and no refunds will be given after you have emailed us.

If you would like to examples of wording, or are unsure how to word your invitations, please contact us and we will be happy to help.

 As I'm sure you appreciate, making these items to the highest standards is a time consuming process, therefore the lead times will reflect this. Stationery orders totalling 100 items or less wil take upto 6 weeks to despatch and orders totalling over 100 items will take upto 8 weeks to despatch. We do aim to get your order to you as quickly as possible and usually it's well within these stated times, but to accomodate for any stock ordering or changes in wording and acceptence of samples, we quote a longer lead time. PLEASE BEAR THIS IN MIND WHEN THINKING ABOUT YOUR TIME SCALES AND WHEN YOU INTEND TO SEND INVITATIONS OUT!

FINALLY:-

If you have any questions or requests, or there is anything at all that we might be able to help with, please do not hesitate to use our email contact form (on another page). We will do our very best to help in any way we can.

Equally, if you have been pleased with the goods and / or service you have received from us, we would love to hear from you on the guest book page.

WITH THANKS AND BEST WISHES,

RACHAEL & TEAM xx